Warranty Policy
Comprehensive warranty coverage for all ZAGAMBA products
Compliant with the Tanzania Fair Trade Practices Act and Consumer Protection regulations
Standard Warranty Coverage
2 Years
Cameras & Lenses
Manufacturer warranty on all new items
1 Year
Electronics & Accessories
Gimbals, drones, audio equipment
90 Days
Used Equipment
Certified pre-owned items
1. What Is Covered
Our warranty covers manufacturing defects and malfunctions under normal use:
- Manufacturing defects in materials and workmanship
- Functional failures not caused by misuse or accidents
- Lens optical defects (dust, fungus, misalignment)
- Sensor defects in cameras
- Electronic component failures
- Battery defects (within first 6 months)
- Mechanical failures in lenses and camera bodies
2. What Is NOT Covered
The warranty does not cover damage resulting from:
- Accidental damage, drops, or impact
- Water damage, moisture, or liquid exposure
- Misuse, abuse, or improper handling
- Unauthorized repairs or modifications
- Normal wear and tear (cosmetic damage, scratches)
- Theft, loss, or disappearance
- Damage from power surges or incorrect power supply
- Consumable items (batteries after 6 months, memory cards, cables)
- Software issues or firmware updates
- Damage from use with incompatible accessories
3. Warranty Registration
To activate your warranty:
- Keep your original purchase receipt or invoice
- Register your product on our website within 30 days of purchase (optional but recommended)
- Fill out and retain the warranty card included with your product
- For international warranty, ensure the product has global warranty coverage
4. How to Make a Warranty Claim
Contact Us
Email info@zagamba.co.tz or call 0755 800 084 with your issue and proof of purchase.
Assessment
Our technicians will assess the issue and determine if it's covered under warranty.
Service
If covered, we'll repair or replace the item at no cost. If not covered, we'll provide a repair quote.
Return
Repaired or replaced items are returned within 14-30 business days depending on complexity.
5. Warranty Period
| Product Category | Warranty Period | Coverage Type |
|---|---|---|
| Cameras (DSLR, Mirrorless) | 2 Years | International/Local |
| Lenses | 2 Years | International/Local |
| Drones | 1 Year | Local |
| Gimbals & Stabilizers | 1 Year | Local |
| Audio Equipment | 1 Year | Local |
| Lighting Equipment | 1 Year | Local |
| Accessories | 90 Days | Local |
| Used/Certified Pre-Owned | 90 Days | Local |
6. Extended Warranty
Extended warranty options are available for purchase:
- Extend coverage up to 3 years for cameras and lenses
- Accidental damage protection available for additional fee
- Priority service and loaner equipment for extended warranty holders
- Contact us at time of purchase or within 30 days of purchase to add extended coverage
7. Rental Equipment Warranty
For rented equipment:
- All rental equipment is tested and inspected before each rental
- Report any issues immediately during the rental period
- We provide immediate replacement if equipment fails during rental
- Renter is not liable for manufacturing defects
- Renter is liable for damage caused by misuse or negligence
8. Consumer Rights
Under Tanzanian Consumer Protection laws, you have the right to:
- Products that are of merchantable quality
- Products that match their description
- Products that are fit for their intended purpose
- Repair, replacement, or refund for defective products
- Clear information about warranty terms and conditions
Important Notes
- Warranty is non-transferable and applies only to the original purchaser
- Serial numbers must be intact and match purchase records
- Products purchased from unauthorized dealers are not covered
- Parallel imports may have limited or no warranty coverage in Tanzania
- Keep all packaging and accessories when returning for warranty service
9. Contact & Service Centers
ZAGAMBA Main Service Center
Sinza Kumekucha, Dar es Salaam, Tanzania
Phone: 0755 800 084
Email: info@zagamba.co.tz
Hours: Monday–Saturday, 8:00 AM – 6:00 PM
For international warranty claims, we facilitate service through authorized brand service centers in Tanzania or coordinate with manufacturers directly.
10. Legal Compliance
This warranty policy complies with the Tanzania Fair Trade Practices Act, the Consumer Protection regulations, and other applicable laws. In case of any conflict between this policy and statutory consumer rights, the statutory rights shall prevail.